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ORDER

How do I place an order on the site?

To place an order on our Cimarron Jeans website, you must create an account. You can create an account before or at the beginning of the ordering process. To place an order, simply place the items in your shopping cart by clicking on the "Add to cart" button. Once in your basket, you can place an order by following the different steps of the order process (address, delivery, payment...). By validating your order, you validate and accept the General Terms and Conditions of Sale of our site.

ORDER

How can I track my orders?

In your account area, click on "Order history and details". You can then access the list of your orders. Go to the line of the order you want to track and click on "Order details" in the "Order details" column. You will find below the details of your order and the tracking number to check with the carrier.

In addition, the tracking link will be sent to you by e-mail as soon as the order is shipped, and the shipping company will send you an SMS informing you of the tracking procedure.

ORDER

How do I use my discount codes?

If you have been informed that a discount code has been made available to you in your customer account, please follow the steps below:

1° Go to your customer account, "Discount coupons" tab.

2° Copy your code and paste it into your shopping cart the next time you shop at Cimarron.

The codes must be entered in the shopping cart in the "promotional code" box provided for this purpose.

3° The amount of your promotional code will be deducted from the total amount of products purchased.

Please note:

Your discount codes can only be used by you, and are linked to your customer account. Your credit is valid only once. If you return the product, it will not be "reactivated".

ORDER

I would like to cancel my order.

You can send your request by contacting customer service via this link: Contact us.

However, we cannot guarantee that your cancellation request will be processed in time.

In this case, a refund will be made free of charge. (The refund may take up to 10 days to appear in your bank account).

SHIPPING

What are the delivery times?

Delivery times are 48/72 hours (working days) from the time the parcel is sent. Preparation time for shipment is 1 to 2 days.

These lead times may be subject to unforeseen circumstances (bad weather, technical problems, etc.) beyond the control of cimarron Jeans. 

Cimarron Jeans is not responsible for delays, but in such a case, please do not hesitate to contact us and we will see how we can help you.

SHIPPING

To which countries can I ship my order?

Cimarron Jeans ships its products to the following European countries:

- France, Germany and Belgium: for home delivery, the price is €5.95. For orders over €100, delivery is free.

- Spain: Shipping is €3.95 and free for orders over €89, with the exception of the Balearic Islands, where shipping is €9.95. We do not ship to the Canary Islands, Ceuta or Melilla.

- Portugal: Postage is €3.95 and free for orders over €89.

- For shipments to the rest of Europe, please contact our customer service department, who will inform you of the shipping costs and how to proceed.

SHIPPING

What are the shipping costs?

Cimarron Jeans ships its products to the following European countries:

- France, Germany and Belgium: for home delivery, the price is €5.95. For orders over €100, delivery is free. - Spain: shipping costs are €3.95 and free for orders over €89, with the exception of the Balearic Islands, where shipping costs are €9.95. We do not ship to the Canary Islands, Ceuta or Melilla. - Portugal: Postage is €3.95 and free for orders over €89.

SHIPPING

What can I do if I'm absent on the day of the birth?

If you are absent on the day of delivery, the deliveryman will call you to arrange a second delivery or inform you of the collection point where your parcel has been dropped off. In the event of undue delay, you can contact our customer service department, who will give you the number corresponding to your order. You can then track the delivery of your parcel on the official website of the shipping company responsible for your order. The shipping company will vary according to the one you chose when placing your order, and will appear in the order confirmation e-mail. Yes, when you place an order, in the "Addresses" step, you can add a different delivery address by unchecking the "Use same address for billing" box. You can also modify your addresses in "My account" by clicking on "My addresses" to select a delivery address and add a different billing address.

SHIPPING

What are the delivery methods?

The customer can choose between the following delivery methods: - Home delivery: 48h to 72h, but please check delivery times in each country. - Delivery to a collection point or office (48h to 72h, but check delivery times in each country). In this case, please contact our customer service department at the end of your order. Please remember that the person collecting the parcel must show proof of identity to formalize delivery.

SHIPPING

What do I do if the courier loses my order or it isn't delivered?

If there is a problem with the delivery: - The loss of your package... - The non-delivery of your order, even if the tracking number indicates that the order has been delivered. The procedure will be different: 1° If your package was delivered against a signature: contact our customer service department via the contact form below to file a complaint.

2° Si votre colis est livré sans signature : vous devez contacter à l'entreprise de transport afin d'introduire une réclamation auprès de leur service. En effet, le service clientèle de Cimarron Jeans ne pourra pas intervenir pour déposer une plainte en votre nom.

Une fois que l'entreprise de transport aura terminé son enquête sur votre plainte, un courriel vous sera envoyé pour vous en informer :

- que votre commande sera compensée parce qu'il a été reconnu qu'il y avait un problème lors de la livraison.

- que l'enquête montre que votre commande a bien été livrée à l'adresse indiquée.

>> Dans les deux cas, vous devez transmettre cet e-mail à notre service clientèle afin que nous puissions intervenir dans le remboursement ou le non-remboursement de votre commande. Veuillez nous contacter uniquement lorsque vous êtes en possession de cet e-mail de réponse à l'enquête.

RETURNS AND EXCHANGES

I want to return my order. What should I do?

Return conditions You may return items within 15 days of receiving your order. In order for us to accept the return, all items must be new and unused and accompanied by the original receipt. If you wish to return an item sent by CIMARRON JEANS, these returns are carried out exclusively by one of our partner transport companies and we will contact them so that they can come to your address to collect the return parcel. We also provide our customers with the following e-mail address info@cimarronjeans.fr where they can contact us for further information.

RETURNS AND EXCHANGES

How do I make my return?

1. Go to the "Order history and details" section of your account. Select "Make a return" in the order line of the item you wish to return. 2. Select the product you wish to return by checking the box next to "Reference". 3. Add the quantity to be returned (only if more than one unit of this product is to be returned). 4. (Optional) Add an explanation, so that the store team can better understand why you want to return this product. 5. Click on "Confirm return".

Once you have completed these steps, you will receive confirmation from us in the form of a PDF, which you should print out and enclose with your return package. This PDF can also be found in the "Returns" section of your account. You can download it by clicking on "Print" in the "Returns form" section. The product must be returned in its original packaging. If the product is damaged, we will not be able to accept the return. Return shipping costs are the responsibility of the customer. If all policies are met, our returns department will process your return and you will receive a full refund for the product, excluding shipping costs, in the original form of payment, within 10 days of purchase. Please note that if you make an online return on a Friday, Saturday or Sunday, we will not be able to process the collection of your package until Monday of the following week.If your product has a manufacturing defect, we invite you to complete our returns procedure by selecting the reason for return as "defective product". We also invite you to contact us via our form to send us a photo of the damaged product, so that we can resolve this small problem as quickly as possible.

We also provide our customers with the following e-mail address info@cimarronjeans.fr where they can contact us for further information.

Refunds

Refunds will be made within 10 days of receipt of the package at our premises. Refunds will be made using the same method of payment as that used to pay for the item(s). Any damaged, incomplete or damaged packaging will not be refunded or exchanged.

RETURNS AND EXCHANGES

How do I get a refund after a return?

If you have made a return, you will be reimbursed using the same method of payment you used to make the purchase. For example, if you paid by credit card, you will be refunded directly to your bank account. If you paid by Paypal, you will be refunded directly to your Paypal account. 

RETURNS AND EXCHANGES

How long does it take to get my money back?

When you return an order, the waiting time for refund processing is one week. Once the refund has been processed, depending on the bank, it may take a few days for the transaction to reach your account. It will therefore take a maximum of 10 days for the refund to appear in your bank account.

RETURNS AND EXCHANGES

Are shipping costs refunded if I make a return?

Shipping costs are not refunded. They are refunded only if : - Receipt of the product does not correspond to the initial order. - Receipt of a defective product

PAYMENT

What payment methods are available?

You can pay for your order by : - Credit card (VISA, Master Card, American Express and Maestro) - Paypal (with credit card or Paypal account).

PAYMENT

Is my payment secure?

Thanks to our partners Stripe and Paypal, all purchases are secure.